Complaint

We’re sorry your experience didn’t meet your expectations. Thank you for following the steps below so that we can handle your complaint as effectively as possible.

• Contact your local office
  The expert on site knows best what happened and can offer you the quickest solution.
• Contact the Immotheker Finotheker head office
  Can’t resolve the issue? The Immotheker Finotheker head office will take it further. Send an email to info@immothekerfinotheker.be.
• Contact the mediation service on financial matters
  Are you dissatisfied with how your complaint has been handled? You can always contact an external mediator via https://www.ombudsfin.be/ or North Gate II, Koning Albert II-laan 8 box 2, 1000 Brussels.